Client Services Associate Director

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Locations: London

 

Who is Mind Gym?

 
Mind Gym is an award-winning business that has changed the way over a million employees think, feel, and behave at work across the world. This helps explain why over 50% of the S&P 100 and 60% of the FTSE 100, from Unilever to Google, Pfizer to Nestlé, AOL to Microsoft, are embracing Mind Gym.
 

What’s the job?

 
You will be responsible for the day to day oversight and management of projects, sitting within the broader Commercial team at Mind Gym. You will lead a team of Senior Project Managers, Project Managers, and Associates focused on the successful delivery of Mind Gym’s products and services to our clients.
 
Reporting to the Client Services Director, you will also work closely with our sales team and share ownership and visibility of the revenue delivered from the project end-to-end.
 
You will have your finger on the pulse of all projects and active client relationships within the region, providing expert guidance to team, as well as the ability to escalate to department heads as needed.
 
You will balance your time and priority through the needs of the team, clients and our coaches (who deliver our content), to ensure seamless delivery of Mind Gym’s best in class service.
 

About you:

 

  • Experience of account management or consulting in a client-facing environment with P&L responsibility – oversight over project management teams preferred
  • Demonstrable track record of leading teams and managing other managers
  • Demonstrable track record of developing and managing long-term client relationships, driving growth with enterprise scale clients
  • Exceptional ability to immediately establish one’s credibility with senior executives up to C-Suite level
  • Ability to diagnose client needs and identify solutions through exceptional problem-solving abilities
  • Demonstrable poise and grace under pressure
  • Proven ability to run large scale programmes, both individually and through a team
  • Demonstrable high quality written and verbal communication
  • Meticulous and detail oriented

 
If you think this is something you’d be great at, please get in touch.
 

Team:
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