Client Services Project Manager

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Locations: London

 
Mind Gym uses the latest behavioral science to transform the performance of companies and the lives of people who work in them. Most of FTSE100/S&P100 are clients and over 2 million professionals in 60 countries have taken part in a live Mind Gym experience, whilst many more have connected digitally.
 
We’re growing rapidly and have successfully floated on the London Stock Exchange. This is just the start. We have a bold vision to redefine how companies and individuals flourish, and so disrupt the market for behavioural change.
 
If you’re determined to make a difference, voraciously curious and brimming with entrepreneurial spirit, we’d like to hear from you.
 

The Job:

 
Do you have a passion for client-relationship building with an eye for the intricacy of project management? Are you incredibly organised with a deep-seated passion for delivering excellence and delighting clients?
 
At Mind Gym, you’ll have the opportunity to build relationships with clients who are trying to improve their workplaces to be the best they can be, while managing exciting, best-in-class, large scale training programmes.
 

Day-to-day:

 

  • Creating and executing strategic project, programme and account delivery plans for our FTSE 100 clients
  • Building and strengthening client relationships through in-depth knowledge and understanding of specific client and industry needs; becoming a trusted behavioural change advisor to client
  • Working closely with the Client Team (sales), Creative Team and other Client Services colleagues to ensure substantive client delivery and satisfaction of all requirements
  • Collaborating with our external network of more than 300 coaches to brief each on client sessions to shape the session delivery in order to meet/exceed client expectations
  • Coaching/mentoring Associates within the team

 

About you:

 

  • Demonstrable project/account management experience in fast-paced, client facing position within an agency or consultancy environment
  • Exceptional ability to immediately establish one’s credibility with senior executives
  • High level of attention to detail and quality in all tasks and interactions
  • Interest in Learning and Development, or, improving the lives and behaviours of people in the workplace
  • Ability to diagnose client needs and identify solutions through exceptional problem solving abilities
  • Demonstrated poise and grace under pressure
  • Proven initiative and resourcefulness
  • Strong academic background

 
If this sounds like something you’d be great at, we’d love to hear from you.
 

Team:
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