Digital Support Associate

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Locations: London

 
Mind Gym uses the latest behavioral science to transform the performance of companies and the lives of people who work in them.  Most of FTSE100/S&P100 are clients and over 2 million professionals in 60 countries have taken part in a live Mind Gym experience, whilst many more have connected digitally.
 
We’re growing rapidly and have successfully floated on the London Stock Exchange.  This is just the start.  We have a bold vision to redefine how companies and individuals flourish, and so disrupt the market for behavioural change.
 
If you’re determined to make a difference, voraciously curious and brimming with entrepreneurial spirit, we’d like to hear from you.
 

The Job:

 
As a leader in the field of behavioural science, technology is critical to Mind Gym’s continued success. As we grow and innovate we need the highest quality Digital services and support to enable the business’s development.
 
Are you looking for an exciting opportunity to kick start your career in a fast-paced and fast-growing organization with a focus on innovation through technology?
 
We are looking for a Digital Support Associate who will provide internal and external customer support by training and troubleshooting any issues related to Mind Gym’s digital platforms.
 
As the primary point of contact for such queries, this role will help to craft and recommend system and process improvements based on in-depth knowledge of our systems, to drive efficiency.
 
Daily operations include:
 

  • Support and administration for the Digital function
  • Business partnering across Mind Gym teams
  • Vendor management
  • Product enhancement and improvement, in order to help us scale projects

 

About you:

 

  • Demonstrable analytical and problem-solving skills
  • An interest or experience in digital products and new technologies
  • A track record of efficient multi-tasking, ensuring that processes are implemented correctly and fully
  • Strong interpersonal and communication skills, both verbal and written
  • Ability to clearly explain a technical problem to a non-technical colleague/customer
  • Ability to efficiently handle multiple tasks and changing priorities in a fast-paced environment
  • A team player with an aptitude for self-sufficiency
  • Positive attitude, patience and calm demeanour in pressurised situations
  • Sense of energy, pride and ownership in individual and team performance
  • Proficiency in Microsoft Word, Excel, PowerPoint and Outlook

 
If this sounds like something you’d be great at, we’d love to hear from you.
 

Team:
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