IT Manager

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Locations: London

 
Mind Gym uses the latest behavioral science to transform the performance of companies and the lives of people who work in them.  Most of FTSE100/S&P100 are clients and over 2 million professionals in 60 countries have taken part in a live Mind Gym experience, whilst many more have connected digitally.
 
We’re growing rapidly and have successfully floated on the London Stock Exchange.  This is just the start.  We have a bold vision to redefine how companies and individuals flourish, and so disrupt the market for behavioural change.
 
If you’re determined to make a difference, voraciously curious and brimming with entrepreneurial spirit, we’d like to hear from you.
 

This role:

 
Technology is critical to Mind Gym’s success. As we continue to grow and innovate we need the highest quality IT Services and Support to enable the business’s development. This requires a strong technical leader to partner with business leaders and the software development team and make things happen. In particular you’ll be responsible for:
 

Team Management & Professional Development

 
Motivate a team of Support Analysts and Engineers through performance coaching, career planning, and objective setting

  • Lead the team ensuring both high performance and strong personal growth of individuals
  • Organize and deliver regular team meetings and team-building exercises to increase productivity and culture within the environment
  • Quality assurance on service items throughout the service lifecycle
  • Act as a point of escalation for complex and high priority issues

 

Infrastructure Management

 
Responsible for the build-out, support, and on-going maintenance of the entire infrastructure including on-premise and cloud-based solutions across internal and front-end infrastructures.

  • Partner with the Digital Strategy Director to architect innovative solutions
  • Hands-on installation, support, and maintenance to environment
  • Proactive monitoring and support, ensuring incidents are prevented wherever possible

 

Reporting & Compliance Management

 
Provide stakeholders with regular reports, KPIs, and compliance status regularly

  • Oversight and management of Service Desk board including backlog, feature requests, and general statistics
  • Provide regular reports to relevant stakeholders for helpdesk and individual based metrics
  • Monitor and track status of compliance maintenance and initiative status including GDPR, PCI, and ISO related compliance initiatives
  • Critical member of internal CSIRT team (Computer Security Incident Response Team)

 

What you will need:

 

You’ll embody the Mind Gym ingredients and be excited by driving continued growth and improved performance throughout the business. Specifically, you will be:

  • A technical leader,  with experience of driving capability and performance improvements
  • Passionate about improving process
  • Self-motivated and driven with experience working in fast growth entrepreneurial businesses
  • Able to prioritise workload, cover all bases and be able to dive into the detail when necessary, within and agile environment
  • A committed team member and leader able to support colleagues across a wide range of projects and products
  • An excellent communicator with inter-personal skills to articulate and influence decision makers

 

What we will deliver:

 
You’ll have the opportunity to work with amazing colleagues who will challenge your thinking and support your continued development. You’ll be part of a bold, innovative business changing the way people think, and be able to write you own chapter in our growth story
 

What you should do next:

 
If you’re determined to make a difference, voraciously curious and brimming with entrepreneurial spirit, we’d like to hear from you.
 

Team:
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