Locations: London
Mind Gym uses the latest behavioral science to transform the performance of companies and the lives of people who work in them. Most of FTSE100/S&P100 are clients and over 2 million professionals in 60 countries have taken part in a live Mind Gym experience, whilst many more have connected digitally.
We’re growing rapidly and have successfully floated on the London Stock Exchange. This is just the start. We have a bold vision to redefine how companies and individuals flourish, and so disrupt the market for behavioural change.
If you’re determined to make a difference, voraciously curious and brimming with entrepreneurial spirit, we’d like to hear from you.
This role:
Technology is critical to Mind Gym’s success. As we continue to grow and innovate we need the highest quality IT Services and Support to enable the business’s development. This requires a strong technical leader to partner with business leaders and the software development team and make things happen. In particular you’ll be responsible for:
Team Management & Professional Development
Motivate a team of Support Analysts and Engineers through performance coaching, career planning, and objective setting
- Lead the team ensuring both high performance and strong personal growth of individuals
- Organize and deliver regular team meetings and team-building exercises to increase productivity and culture within the environment
- Quality assurance on service items throughout the service lifecycle
- Act as a point of escalation for complex and high priority issues
Infrastructure Management
Responsible for the build-out, support, and on-going maintenance of the entire infrastructure including on-premise and cloud-based solutions across internal and front-end infrastructures.
- Partner with the Digital Strategy Director to architect innovative solutions
- Hands-on installation, support, and maintenance to environment
- Proactive monitoring and support, ensuring incidents are prevented wherever possible
Reporting & Compliance Management
Provide stakeholders with regular reports, KPIs, and compliance status regularly
- Oversight and management of Service Desk board including backlog, feature requests, and general statistics
- Provide regular reports to relevant stakeholders for helpdesk and individual based metrics
- Monitor and track status of compliance maintenance and initiative status including GDPR, PCI, and ISO related compliance initiatives
- Critical member of internal CSIRT team (Computer Security Incident Response Team)
What you will need:
- A technical leader, with experience of driving capability and performance improvements
- Passionate about improving process
- Self-motivated and driven with experience working in fast growth entrepreneurial businesses
- Able to prioritise workload, cover all bases and be able to dive into the detail when necessary, within and agile environment
- A committed team member and leader able to support colleagues across a wide range of projects and products
- An excellent communicator with inter-personal skills to articulate and influence decision makers
What we will deliver:
You’ll have the opportunity to work with amazing colleagues who will challenge your thinking and support your continued development. You’ll be part of a bold, innovative business changing the way people think, and be able to write you own chapter in our growth story
What you should do next:
If you’re determined to make a difference, voraciously curious and brimming with entrepreneurial spirit, we’d like to hear from you.