Tricky people

Resolve

Tricky people

By understanding why an awkward or difficult person is acting as they are, we can deal with them positively, and also in a beneficial way. Participants will: Refine their antennae for spotting tricky behaviour and identifying the motives behind it...
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Resolve

Leading (other people’s) change

Caught between a diktat from the top and resistance from the team, implementing some else's change can require more contortions than Houdini. This workout covers the benefits and drawbacks as well as how to avoid getting bent out of shape...
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Resolve

Delivering change

The hardest part of change is the transition period and by managing people's reactions, we can deliver our change successfully. Participants will: Understand what convinces people to change (and why people resist) Think through the different degrees of change that...
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