Santander
Challenge: Santander had a customer service problem: where 62% of their customers were describing their experience as ‘poor’. Despite having many of the best products, customers wouldn’t buy them and for every 10 new primary account customers, they would lose nine existing ones. Solution: Mind Gym developed a radical Customer FIRST programme to engage all levels to turn to face the customer....
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Metlife
Challenge: MetLife’s talent immersion study highlighted the need to transform the behaviour of 6,000 people managers across 60 countries to become first-class, motivational leaders. Solution: Two programs were devised to upskill managers in handling the entire performance management cycle; from engaging in dialogue and setting goals, to performance coaching and giving feedback, as well as assessing performance and understanding biases. Within six weeks the sessions were rolled out at scale in...
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Unilever
Challenge: The Unilever Management Development Programme (UMDP) is an ambitious global learning initiative targeting 15,500 supervisors, first- and second-line managers, to take a fresh look at the role of a manager and how they create value. Solution: Two programmes were developed focusing on seven core talents of every great manager. Over the next four years, all managers will get to experience the UMDP and, in doing so,...
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