Tell the top the bottom line is happy shoppers

The importance of motivating indifferent employees

As a nation, we love shopping. We just choose shops that love us back. All too often shop workers don’t seem to care. Disney’s research into why customers leave reveals that 66% of the time it’s due to an indifferent employee – something that no discount or digital wizardry can fix.

Octavius Black, CEO of Mind Gym contributes regularly to The Sunday Telegraph. Read his article in full on their website.

This site uses cookies to give you a better browsing experience. If you press accept, we’ll assume you are happy with this.
For information on how to manage cookies on your browser, please refer to our cookie policy.
accept