Tell the top the bottom line is happy shoppers

The importance of motivating indifferent employees

As a nation, we love shopping. We just choose shops that love us back. All too often shop workers don’t seem to care. Disney’s research into why customers leave reveals that 66% of the time it’s due to an indifferent employee – something that no discount or digital wizardry can fix.

Octavius Black, CEO of Mind Gym contributes regularly to The Sunday Telegraph. Read his article in full on their website.

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