Conflict detox

Make conflict constructive by learning how to diagnose the root cause, and employ proven tactics to detox and de-escalate the situation.

Participants will:

  • Understand the different types of conflict and what causes toxicity
  • Diagnose what might be causing their own conflicts to go toxic
  • Realise how they can separate what other people say from how they say it, and why this can be critical to "winning" their case
  • Consider a range of different tactics to help win the other person round to their own point of view
  • Learn how to manage their emotions when they get into an argument with high stakes
Available in these formats:

Action-packed 90 minutes, instructor-led in a classroom for up to 20 people.

Virtual learning, real discoveries. Instructor-led, online for up to 12 people.

All the substance of a day's training compressed into an engaging thought-provoking digital learning tool.

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