Conflict handling

We can learn how to deal with conflict positively by pre-empting the ways in which others react, and by controlling our response in the heat of the moment.

Participants will:
  • Discover the key attitudes and behaviors that help when getting into a disagreement
  • Learn how to control and regulate their emotions
  • Become familiar with five different conflict handling approaches
  • Understand their personal conflict preference, when to employ different modes and how to mix them
  • Become better able to handle other's behaviour during conflict

Want to learn more about our formats?

Available in these formats:

Action-packed 90 minutes, instructor-led in a classroom for up to 20 people.

Virtual learning, real discoveries. Instructor-led, online for up to 12 people.

All the substance of a day's training compressed into an engaging thought-provoking digital learning tool.