Sense and credibility

Customers are all looking for the same thing: someone who speaks sense and oozes credibility. Become their trusted advisor and the customer service will always run smoothly.

Participants will:

  • Recognise the benefits of turning off the sales-speak and instead becoming a truly trusted advisor
  • Spot the key opportunities where they can add to their customer’s experience, making their life easier and more positive
  • Learn seven practical ways to guide their customers with confidence and credibility
  • Practise the skills with their peers so they can use them effectively straight away

Want to learn more about our formats?

Available in these formats:

Virtual learning, real discoveries. Instructor-led, online for up to 12 people.

Action-packed 90 minutes, instructor-led in a classroom for up to 20 people.